Echo Dining Shipping Policy

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days, depending on brand purchased from), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order (depending on brand purchased from). We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at returns@echodining.com. We ship with FedEx, USPS, UPS, DHL and our own private LTL carriers. Your products will always be in safe hands with us!

Shipping Delivery Times:

 A.R.T. Furniture: 1 to 2 weeks delivery time (Curbside Delivery). All items ship via LTL freight or a parcel carrier.

Barkman Furniture: 1 to 2 weeks delivery time for quick ship items. 9-10 weeks delivery time for made to order items (Curbside Delivery, all products are blanket wrapped). All items ship via LTL freight or a parcel carrier.

Case & Canvas: 1 to 2 weeks delivery time (Curbside Delivery). All items ship via LTL freight or a parcel carrier.

David Francis: 6-8 weeks delivery time, all items are made to order (Curbside Delivery). All items ship via LTL freight or a parcel carrier.

Godinger: 1 to 2 weeks delivery time (Doorstep delivery). All items ship via a ground carrier.

LH Home: 1 to 2 weeks delivery time (Curbside Delivery). All items ship via LTL freight or a parcel carrier.

LuxCraft: 1 to 4 weeks delivery time (Curbside delivery). All items ship via FedEx or LTL freight.

Moe's Home Collection: 5 to 28 days delivery time (Curbside Delivery). All items ship via LTL freight or a parcel carrier.

Oliver Home Furnishings: 1 to 2 weeks delivery time (Curbside Delivery). All items ship via LTL freight or a parcel carrier.

Surya: 1 to 2 weeks delivery time (Curbside Delivery). All items ship via LTL freight or a parcel carrier.

Echo Dining Return Policy

General Return Conditions

At Echo Dining, we want you to be happy with your purchase. If you're not, you have 30 days to return the product, but prior approval is required. Please review the following conditions:

• All returns require prior approval. Contact us at returns@echodining.com to initiate the process.
• A 20% restocking fee applies to all returns.
• Customers are responsible for all return shipping charges.
• We accept returns for products with manufacturer defects, freight damages, or buyer's remorse.
• For freight damages, we will file a claim on your behalf. Please follow our standard claims procedures (detailed below).
• Refunds will be processed within 12 days of receiving the returned item.
• Refunds will be issued to the original payment method or as store credit, depending on the supplier’s policy, they are listed below.
• If you wish to exchange a product, you have 60 days to do so.
• We will send you the return mailing address via email along with a return label.

Standard Claims Procedures for Freight Damage:

1. Inspect the product upon delivery.
2. Take photos of the damage and the packaging.
3. Keep receipts, copies of receipts, and the Bill of Lading (BOL).
4. Email the receipts, copies, and BOL, along with a description of the issue, to returns@echodining.com within 48 hours to file a claim.
5. Retain all original packaging and materials.

Once the claim is filed, we will email you:

• The location to send the return.
• The return label.
• A Return Authorization (RA) number (if applicable).

For any return or claim inquiries, reach out to us at returns@echodining.com. We’re here to assist you throughout the process!

Supplier-Specific Return Policies

LuxCraft

• Returns: Non-stock (special orders) are non-returnable. Items that are returnable must returned within 30 days and will be inspected for any damage before approval, a 20% restocking fee applies.
• Exchanges: You have 30 days to exchange your item if you are not satisfied with your purchase 
• Damaged Items: All items must be inspected upon delivery. If damage is detected, photos of the damage must be submitted immediately before assembly. Please notify us of any defective items within 36 hours and we'll file a claim for you immediately.
• LuxCraft Return Policy

LH Home:

• Returns: LH Home does not accept returns for buyer’s remorse.
• Claims: LH Home provides a 2% claims allowance for repairs, replacements, or other solutions. For defective parts or items that cannot be repaired, notify us within 48 hours of receipt.
• LH Home Policies

Oliver Home:

• Returns: No returns or exchanges allowed except for manufactures defects or shipping damages.
• Freight Damage: Oliver Home is not responsible for freight damage; customers must inspect the item immediately upon receipt, notify us at returns@echodining.com within 36 hours to initiate a return.
• Oliver Home Policies

Barkman Furniture:

• Returns: Defective products can be returned within 30 days or replaced after submitting photos of the issue and the Barkman label, otherwise no returns.
• Repair/Replacement: Barkman Furniture will only cover defects due to manufacturing issues. External damage (e.g., vandalism, improper use) is not covered.
• Barkman Policies

Surya:

• Returns: Surya accepts returns for non-defective items within 60 days of delivery, subject to a 15% restocking fee. Custom or made-to-order products cannot be returned. Email us at returns@echodining.com and we’ll send you and RA number (Return Authorization number).
• Surya Return Policy

Final Sale Products:

Items from the following brands are final sale and cannot be returned or refunded:

• A.R.T. Furniture
• Case & Canvas
• Moe’s Home Collection
• David Francis

This return policy aligns with the specific guidelines set by our suppliers to ensure compliance while providing transparency to our customers. Should you have any questions, feel free to contact us at returns@echodining.com.

Cancellations & Refunds: 

All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.